Shipping policy

Delivery Policy

Shipment Processing Time

All orders are processed and shipped within 24 to 48 hours. In the event of a high volume of orders, shipments may experience slight delays. Please allow additional transit time for delivery. If there is a significant delay in the shipment of your order, we will notify you promptly via email or telephone.

Shipping Rates & Delivery Estimates

Shipping Method	Price	Estimated Delivery Time	Shipping Location
Standard Shipping	$4	2 – 4 Business Days	Lebanon Region

Please note that delivery times are estimates and may vary due to unforeseen circumstances.

Shipment Confirmation & Order Tracking

Once your order has been processed, you will receive a Shipment Confirmation Email within 24 hours of placing your order. This email will include a tracking number, which will become active within 24 hours from the time the confirmation email is sent.

Damage Policy

At ibtasim, we take great care in packaging and shipping our products to ensure they arrive in perfect condition. However, we are not responsible for any damages or losses that occur during shipping.

Inspect Your Package Upon Delivery

We encourage customers to inspect their package upon delivery before accepting it. You are free to ask the carrier to wait while you open the package to ensure there are no visible damages or missing items. If you notice any issues, you may refuse the package and report the problem to the carrier immediately.

Filing a Claim for Damaged Products

If you receive a damaged order, we recommend contacting the shipment carrier directly to file a claim. To assist with your claim, please: